Privacy Policy

1. Introduction

Welcome to CompleteJointLife ("we," "us," or "our"). We operate the website completejointlife.com and the JointJello App (collectively, the "Service").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, take our quiz, or use our app. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Service.

2. Information We Collect

2.1 Information You Provide Directly

• Quiz responses (joint pain location, intensity, lifestyle information, health history)
• Email address (if you choose to provide it for plan delivery)
• Payment information (processed securely by our payment processor — we do not store card data)
• Communications you send us (support emails, feedback)

2.2 Information Collected Automatically

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring URLs and UTM parameters (for advertising attribution)
• Cookies and similar tracking technologies (see Section 6)

2.3 Health-Related Information

Our quiz collects health-related information (joint pain symptoms, activity levels, dietary preferences) solely to generate your personalized protocol. This information is treated with the highest level of care and is never sold to third parties. We do not use this information to make eligibility decisions for insurance, employment, or credit.

3. How We Use Your Information

We use the information we collect to:

• Generate and deliver your personalized joint pain protocol
• Process payments and manage your subscription
• Send you your plan results and related health content (if you opt in)
• Improve our quiz, app, and overall Service
• Analyze usage patterns to optimize user experience
• Comply with legal obligations
• Measure the effectiveness of our advertising campaigns (Google Ads, Meta Ads)
• Prevent fraud and ensure security

We do not sell your personal information to third parties. We do not share your health-related quiz responses with advertisers.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

• Consent: When you voluntarily complete our quiz and provide health information
• Contract: To fulfill our subscription service obligations
• Legitimate interests: For analytics, fraud prevention, and service improvement
• Legal obligation: When required by applicable law

5. Information Sharing and Disclosure

We may share your information with:

• Payment processors (e.g., Hotmart, Stripe) to process transactions securely
• Analytics providers (e.g., Google Analytics) to understand usage patterns
• Advertising platforms (e.g., Google Ads, Meta) for conversion tracking — only anonymized/hashed identifiers, never raw health data
• Email service providers to deliver your plan and communications
• Law enforcement or government authorities when required by law

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

6. Cookies and Tracking Technologies

We use the following types of cookies and tracking technologies:

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Service. To opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout.

7. Data Retention

We retain your personal information for as long as necessary to provide our Service and comply with legal obligations. Quiz responses are retained for up to 2 years to improve our personalization algorithms. Subscription data is retained for the duration of your subscription plus 7 years for tax and legal compliance. You may request deletion of your data at any time (see Section 9).

8. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure database storage, and access controls to protect your information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using commercially reasonable means.

9. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Opt-out of marketing: Unsubscribe from marketing emails at any time
• California residents (CCPA): Right to know, delete, and opt out of sale of personal information

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Children's Privacy

Our Service is intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it immediately. If you believe we have inadvertently collected such information, please contact us at [email protected].

11. Medical Disclaimer

12. Third-Party Links

Our Service may contain links to third-party websites (e.g., payment processors, research sources). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: